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Door County Medical Center
323 S 18th Ave
Sturgeon Bay, WI 54235

Contact Customer Service:
Phone
920-746-3502

Phone in WI
800-522-8919

Fax
920-746-3515


Email:

Website: dcmedical.org

Frequently Asked Questions

What is the myEasyMatch Code?
The myEasyMatch code is located on the top left hand side of your paper billing statement, just under your mailing address.

Where do I find the verification number on my credit card?

The card verification number is a three-digit number on the back of Visa/MasterCard/Discover.

When will my payment be posted to my account?

Within three to five business days of the transaction.  A receipt confirming your payment will also be emailed to you.

Is there a charge for making a payment online?

No, there is no charge for making a payment online.

Who should I contact if I have questions regarding my bill?

If any questions arise, please contact us using the information on the left side of the screen.

Is financial assistance available?

Yes, financial assistance is available through the Community Care program.  Download an application at http://ministryhealth.org/MinistryHealth/AboutUs/BillingandPayment/FinancialAssistance.nws.

What are E-Statements?

E-statements are an electronic version of your mailed statement.  The electronic statement is identical to the paper statement and can be viewed, printed, or saved right from your computer.

Will I still receive a paper statement?

If you sign up for E-statements, you will only continue to receive a paper statement if you choose to do so during the enrollment process. You can always opt out of E-Statements or change your delivery preferences under the profile tab in your account.

When will I receive my E-Statement?

Paper statements can take days using mail delivery.  With E-Statements you can bypass this and receive your statements much earlier.

How will I know when my E-Statement is ready for viewing?

You will receive an email notification letting you know that your statement is ready for viewing.  You can access your statement from any computer by logging into your MySecureBill account.

Can I have my E-Statement notification sent to two different locations?

Your E-Statement notification can only be sent to one location, but you can access your account from any computer.

How long will my statement remain online?

You can view current and past statement for 12 months under 'Statement History'.

How do I view my statements after a 12 month period?

All statements can be saved on your personal computer.  Open the statement and select file>save.

How do I view my statements?

Once you have logged into your account, simply select the statement icon and you will be able to view your statement.

Is there a charge for E-statements?

No, E-Statements are completely FREE!

Can I print my E-Statement?

Any statements can be printed just as any document on your computer.

What if I change my email address?

Log in to your personal account and select profile.  If at any time you need to change your email address,  or password, this can be done on the 'Profile' tab

Who should I contact if I don't receive my email notification?

If any questions arise, please reference the Customer Service information on the MySecureBill home screen.

How do I opt out of E-Statements?

Log in to your personal account and update your profile by selecting paper statements only.

What is Adobe Acrobat® Reader and why do I need it?

Adobe Acrobat® Reader is free software used for viewing and printing electronic forms.  You will need this software installed in order for your computer to download, display, or print your statement.

How do I get Adobe Acrobat®Reader?

If you need to download and install the Adobe Acrobat ® Reader (free of cost for Windows, Macintosh, and UNIX), click on the following link: Adobe Reader Download